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Support
What Do I Get? As well as qualified technicans you also have your communications equipment covered from Monday to Friday between the hours of 9.00am and 5.30pm (this excludes weekends and bank holidays). If you want faster response times you may be looking for a more advanced type of cover (either our silver or gold may be the option for you.) To find out more contact us on 0800 018 2522. Call Out Procedure Within a few moments of your call being logged our engineers will call you to discuss your problem or they may be able to log in remotely to correct your problem if this option is available. Within 16 working hours of your fault being logged at the office we will have responded to your fault and hopefully rectified it for you. If you have a major system fault, we will dispatch an engineer to you as soon asone is available (normally within four hours). If you already have a support contract and need to book a fault, ring us on:
0800 018 2522
Please ensure you are given a fault log number before you hang up!
Why Should I Have a Support Contract? If you are wondering why you should pay to have your system supported just think about how much it may cost you in lost sales if your system fails and you end up waiting for days for the system to be fixed or worst still replaced with a new one. All contracted customers take priority over Non-Contracted customers so you could be in for a wait if you call us when we are busy! What does bronze cover not support? The only things you are not covered for are lightening and storm damage and any user error for example any damage due to misuse of the wiring, sockets or hardware and any programming not on the original specifications. So in conclusion having a support contract is great value for money!
Copyright TNL Communications Services 2007 - 2008©
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